Return, Refund & Privacy Policy

Last Updated: 3rd June, 2026

Welcome to James Prince EN. Please read this policy carefully before purchasing any digital product from our website.

By purchasing from our website, you agree to the terms mentioned below.

1. Digital Products Only

We sell digital products only. This may include downloadable files, presets, templates, LUTs, project files, courses, digital resources, and other online products.

Since our products are digital and can be accessed, downloaded, or copied immediately after purchase, we do not offer physical returns, product exchanges, or general refunds.

2. No Return Policy

Because we do not sell physical products, there is no return process.

Once a digital product has been purchased and delivered, it cannot be returned.

Please make sure you read the product description, compatibility details, software requirements, and all available information before completing your purchase.

3. No Refund Policy

All sales are final.

After payment is completed and the digital product is delivered or access is provided, we do not offer refunds.

This includes cases where:

You change your mind after purchase
You purchase the wrong product
You no longer need the product
The product is not compatible with your software or device due to not checking the requirements
You expected a different result without reading the product details properly
You downloaded, accessed, or used the product

Please review all product details carefully before placing an order.

4. No Exchange Policy

We do not offer exchanges for digital products.

Once a product is purchased, it cannot be exchanged for another digital product, service, course, template, preset, LUT, or resource.

5. Technical Access Issues

If you complete your payment but do not receive access to your digital product, please contact us.

We will help you with:

Missing download link
Access issue
File delivery issue
Wrong file access
Corrupted or broken file issue

If there is a genuine technical issue from our side, we will try our best to fix the issue by providing proper access or a working file.

This does not mean the order is eligible for a refund.

6. Product Responsibility

Before purchasing, you are responsible for checking:

Product description
Software compatibility
File format
Required app or software version
System requirements
Usage instructions
Preview images or demo videos, if available

If you are unsure about a product, please contact us before purchasing.

7. Payment Policy

All payments must be completed before accessing any digital product.

We do not store your full payment card details on our website. Payments may be processed through third-party payment providers, and their own terms and privacy policies may apply.

If there is a payment error, duplicate payment, or failed transaction, please contact us with your order details. We will review the issue and guide you according to the payment provider’s process.

8. Privacy Policy

Your privacy is important to us.

When you purchase a product, contact us, or use our website, we may collect basic information such as:

Name
Email address
Phone number, if provided
Billing information
Order details
Payment status
Website usage information

We collect this information to:

Process your order
Deliver your digital product
Provide customer support
Send order updates
Improve our website and services
Protect our website from fraud or misuse

9. Email Communication

After purchasing, we may send you emails related to your order, product access, updates, support, or important account information.

We do not sell your personal information to third parties.

10. Third-Party Services

We may use third-party services for payment processing, website hosting, analytics, email delivery, or product delivery.

These third-party services may collect or process limited information as needed to complete your order or improve the service.

We are not responsible for the privacy practices of third-party websites or services. Please review their privacy policies separately.

11. Data Security

We take reasonable steps to protect your personal information.

However, no online platform can guarantee 100% security. By using our website, you understand that digital communication and online transactions carry some level of risk.

12. Data Retention

We may keep order records, customer support messages, and basic purchase information for business, accounting, support, and legal purposes.

13. Policy Updates

We may update this Return, Refund & Privacy Policy from time to time.

Any changes will be posted on this page with an updated date.

14. Contact Us

If you have any questions about this policy or need support with your digital product, please contact us:

Email: contact@jamesprinceen.com
Website: www.jamesprinceen.com

Thank you for supporting James Prince EN.